Once installation is complete, click Close or Finish (depending on your Operating System).NOTE: When running the installer, if you receive the message "This version of Citrix Receiver is not the most recent version," you are already on a supported version and no further action is needed.Once downloaded, if the Installer does not start automatically, run the file.Click the Database icon and choose Open database view to launch the Citrix access page.Click the solution menu in the upper left corner and select your solution (e.g., Raiser's Edge NXT).Navigate to and click Sign in and enter your BBID credentials.To download the latest version directly from your environment's login page: When your instance is NOT located in a Microsoft Azure environment : Note: Support for Citrix Receiver 4.9 is ending in December 2020, it is recommended users upgrade to the latest version of Citrix Workspace. Versions of Receiver for Windows OTHER THAN 4.9 have already or will soon reach their end-of-life and will not be fixed by Citrix. To mitigate this issue, users should install Citrix Receiver LTSR 4.9 CU6 () and any future updates to 4.9 that are released or the current version of Citrix Workspace. Unlike their standard releases which have a lifecycle of 18 months, each LTSR version will have a three-year lifecycle during which a regular series of updates will be released for that LTSR version. Ĭitrix has designated Receiver for Windows version 4.9 a 'Long Term Service Release' (LTSR) version. For more information about this issue, see this Citrix knowledge base article.
Citrix has addressed this issue in version LTSR 4.9 CU6 () but has NOT addressed it in 4.8, 4.10, 4.11, or 4.12. Warning: There is an issue in Receiver for Windows in versions. Note: We currently recommend Citrix Workspace for Windows or for Mac version 1904 or later This will allow you to remotely access your Blackbaud environment from the main server where they are stored. One common question regarding this process concerns determining the appropriate version of the install for your machine (whether MAC or Windows). This solution discusses the steps needed to identify and install the most supported version of Citrix for your Operating System.
Before launching your solution in Blackbaud Hosting Services or a Microsoft Azure environment for the first time, you must install the Citrix Workspace on each workstation.
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